Bring more passion to the table
happier customer = more money
There is a correlation between happiness and the amount that a customer will pay. Happy people spend more money (1). You cannot help but feel happy when someone is truly passionate about something. Passion is not judging, arrogant or off putting in any way. When a person is truly excited about a wine you can understand. You do not have to like the wine, but, if you have not tasted it, you probably want to.
This is what we can help you create in your establishment. You can use our training materials or we can customize a training plan for your specific needs. It takes time and energy to train a staff and that is when we are able to come to you and assess, plan, and implement to your exact specifications.
The customers are the end results. Their expectations and needs are the focus of any plan we create. We have no hidden agendas, only to create a greater experience that will focus on higher revenue for you, and an emotional connection for the guest. A strong enough emotional connection to create loyal customers.